Frequently Asked Questions
General Info
Virtue is a brand and a community, we believe that an honest conversation is important and that everyone brings a unique prospective, we also believe in ethics and sustainability and do our best to design and product unisex fluid products for all.
Virtue knitwear extremely supple and comfortable, our fabrics are made with recycled fibers, as Virtue products are OEKO-TEX certified. See our Sustainability page for details and certifications.
Check our website/store locator for retail partners and stockists. Virtue products are also available through select retail channels internationally.
Sizing + Product Care
Use our Size & Fit chart (linked on product pages) — it’s based on body measurements. If you’re between sizes we recommend sizing up for comfort; compression styles are meant to be snug. If you’re unsure, email hello@virtue.love and include your measurements.
Gentle care preserves fit and fabric: hand wash or machine wash cold inside a mesh bag, avoid bleach, and line dry. Avoid high heat in the dryer to protect elasticity and recycled fibers.
Orders + Payment
We accept major credit/debit cards, Shop Pay, Apple Pay, Google Pay and PayPal at checkout. (If you want the exact payment list shown on checkout I can add it into the page.
Once an order is placed we begin processing quickly. If you need a change, email hello@virtue.love right away; we’ll do our best but can’t guarantee changes after shipping.
If you need to redeem a Virtue Gift Card and unsure how to, please contact our Customer Care Team at hello@virtue.loveFor more information, see Gift Cards under our Terms and Conditions.
Shipping + Returns
Yes, we offer free domestic ground shipping on most in-stock U.S. orders, and complimentary shipping on international orders over $120 USD.
Yes—we ship to many countries worldwide. Available destinations and shipping options will appear at checkout after you enter your address.
Delivery times and import duties vary by destination. Any applicable duties, taxes, or fees will be shown at checkout when possible or collected by your local customs authority.
Don’t see your country listed at checkout? Contact us at hello@virtue.love and we’ll be happy to help.
Most orders are prepared and shipped within 1 business day, Monday through Friday. Orders placed after 8:00 AM Pacific Time will ship the following business day.
Once shipped, standard U.S. delivery typically takes 2–7 business days. Expedited two-day and international shipping options are available at checkout for an additional fee.
Please note: Pieces from our Rare Earth Gem collection are handcrafted to order and may require up to 10 additional business days before shipping. You’ll receive tracking information as soon as your order is on its way.
We accept returns within 30 days of delivery for items that are unopened, unworn, unwashed and unaltered (this is for hygiene and safety reasons). See our Returns & Exchanges policy for more detail.
Final sale items cannot be returned or exchanged. Follow the returns portal instructions or contact hello@virtue.love for help.
Gifts can be returned by mail when accompanied by the gift receipt or original packing slip.
Rewards, Partnerships + Contact
Yes! Join Virtue Rewards to earn rewards when you shop and engage with the brand. Visit our Loyalty page to learn how it works, view available rewards, and sign up.
Yes. Our affiliate program is open to creators and partners who want to share Virtue with their audience. Visit our Affiliates page to learn more and apply.
Customer Care: hello@virtue.love. Phone: +1 (786) 309-3533. Use the Contact form on the site for general questions.
You can send an email to the following addresses:
Press and media:info@virtue.lovePotential contributors - photographers, fashion journalists or editors:info@virtue.love