Rewards
Your Virtue account consists of your email address (used as your Virtue ID) and a password. When you’re signed in, you can easily save favorite items and shopping bags, check your order status, and access other personalized features.
Creating a Virtue ID (usually your email address) allows you to personalize your shopping experience. With your Virtue account, you can:
Save items you’re interested in purchasing
Keep a bag ready for checkout
View or modify your orders
Check Virtue Gift Card balances
Track your order history and manage returns
If you’ve made purchases through the Virtue Store before, you can use the same Virtue ID.
To create a Virtue ID or sign in with an existing one, click here
If you’ve forgotten your Virtue ID, try using your current email address. If you still need help, contact Customer Service at hello@virtue.love.
You can shop at www.Virtue.love without creating an account.
To check out as a guest:
Add items to your bag.
Enter your shipping and payment information.
Click Place Order Now to complete your purchase.
If you want to view full order details, make changes, or cancel or return items, you’ll need to link your guest order to a Virtue ID.
To add your guest order to a Virtue ID:
Open your order confirmation email and select your order number.
Click Add to Virtue ID above your order details.
Sign in with your Virtue ID and password, and verify the phone number used for the order.
You’ll then be able to view your complete order details and make any necessary updates.
You can easily update your Virtue ID, password, or default shipping and payment information anytime.
Click here (opens in a new window) to view and edit your account details.
Changes you make will apply to future orders. To modify a current order, visit your Order Listing page.
No, you can make a purchase without creating an account. However, registering for a Virtue account gives you access to exclusive benefits:
Track and view your orders and purchase history
Request exchanges or returns directly from your account
Save items and wish lists for future shopping
Store your shipping and payment details for faster checkout
At Virtue, we are committed to protecting your personal information.
Read our full Customer Privacy Policy (opens in a new window).
Virtue products are designed with a unique fluidity — created to be truly unisex and crafted from certified sustainable knitted yarns. Each piece reflects our commitment to versatility, inclusivity, and timeless design. We invite you to learn more about our mission and the thoughtful process behind every Virtue creation.
All Virtue knits are OEKO-TEX® certified and responsibly made in Europe and the United States. For more information about how our products are sustainably and ethically produced, please contact us at hello@virtue.love.
Virtue Knitwear
We recommend washing knitwear in cold water and drying on a low heat setting to preserve the quality and longevity of the fabric.
Virtue Straps with Rare Earth Hardware
Products featuring rare earth hardware—crafted with precious metals and stones—should be dry cleaned only. The hardware and gemstones should be cleaned exclusively by professional jewelry cleaners to maintain their integrity and brilliance.
If you’d like Virtue to handle the repair or cleaning of your Rare Earth Gem Virtue product, please email hello@virtue.love to set up a maintenance request. We offer insured shipping and return services for a nominal fee.
Learn about the variety of payment options available when shopping at Virtue.love, how sales tax is calculated, and where to find details on special pricing, promotions, and limited-time offers.
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Payment methods
Virtue accepts a range of secure and convenient payment options online.
Click on a method below for more details:
Credit Cards
Debit Cards
AfterPay
Shop Pay
PayPal
Note: Business leases, wire transfers, and money orders are not eligible for pickup orders.
Certain payment methods may not be available for multi-address shipments. If you encounter this, please either update your payment method or ship your order to a single address.
Some customers may qualify for alternative payment options. To learn more, contact a Virtue Specialist at hello@virtue.love
You can combine select payment methods to complete your purchase:
1 credit card + up to 8 Virtue Gift Cards
Virtue Gift Cards only
Gift card issued by a credit card company + 1 credit card
We currently accept Visa, MasterCard, American Express, and Discover.
If you experience an issue while checking out, please try the following:
Ensure your card is activated.
Remove spaces or dashes from the card number.
Contact your card issuer using the phone number on the back of your card if authorization fails.
For assistance, email our Customer Service team at hello@virtue.love.
To avoid delays, ensure the billing address on your order matches the one on your credit card account.
If you’ve recently moved or are unsure which address your bank uses, contact your card issuer to confirm before placing your order.
Your card security code is a unique three- or four-digit number:
American Express: 4-digit code on the front
Visa, MasterCard, Discover: 3-digit code on the back
Most debit and check cards have daily spending limits, which can delay order processing even if sufficient funds are available. When using a debit card, funds are reserved at checkout and may appear as “pending.” Contact your bank for details about your spending limits.
When an order is placed, Virtue contacts your card issuer to confirm validity and secure authorization.
Funds are held (shown as “pending”) until your item ships.
For shipped orders: Your card is charged once the item has shipped.
For multi-item orders: You may see multiple charges as each item is shipped.
For canceled orders: Authorizations typically expire within 10 days (debit) or 30 days (credit), depending on your bank’s policies.
Virtue accepts international Visa, MasterCard, and American Express.
Please note:
Prices may fluctuate with exchange rates.
Your bank or card issuer may apply additional foreign transaction fees.
Contact your bank for details regarding international charges.
When checking out with PayPal, you’ll be redirected to the PayPal website to log in and confirm your payment.
If your order ships in multiple deliveries, your PayPal account will be charged separately for each shipment.
Virtue Store Gift Cards can be redeemed at any Virtue Store or online at Virtue.love (U.S. only).
You may use:
Up to 8 Virtue Gift Cards per online purchase
Or 1 credit card + Virtue Gift Card(s)
To redeem, enter the PIN shown on your digital card email (below the card image). Keep your gift card information until your order has been fully processed and delivered.
For details on how to redeem or purchase Virtue Gift Cards, visit How to Redeem Virtue Store Gift Cards or email hello@virtue.love.
Virtue calculates sales tax in accordance with local, state, and international tax laws based on your shipping address.
Your final invoice will include the total applicable tax, which may consist of state, local, and any other required fees or surcharges.
Virtue products can be easily ordered online, we encourage you to gift the power of change to make a positively negative impact.
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Placing a direct order is easy, simply click buy on any products featured on the official Virtue website. All pre purchased items will be displayed in the shopping cart, ready to be processed with an email address that will be matched with the product’s blockchain number.
To properly place a gift order, please make sure to include a current email address belonging to the individual you will be gifting.
Check Order Status
If you have a virtue customer account, it is easy to check the status of your order. First, visit your Order Listing page and enter your Virtue ID and password. Once you sign in, select an item to view your order details.
On your order details page, a progress bar and status message display next to each of your items. Status messages include:
If you do not have a Virtue ID you should expect to receive email updates regarding your order status, if you have not received any emails please contact us at hello@virtue.love so we may investigate the issue and resolve it. Please ensure to share the email you used to place the order so that we may identify the order in the event there were any typos when the order was placed.
Track Your Order/ Track Shipped Items
For items shipped to a physical address, you'll receive a shipment notification email with your carrier information, and estimated delivery date and, if available, a tracking number.
You can also view shipping information by selecting an item from your Order Listing page if you have created a Virtue customer account. There you’ll see the most recent delivery estimates, as well as a Track Shipment link to detailed tracking information on the carrier’s website. If you ordered multiple items, you may have separate tracking information for each item.
To ensure safe delivery, some shipments require a signature on delivery. If your delivery requires a signature and you won’t be available, you can use the “Pre-sign for delivery” link to authorize the delivery with the carrier ahead of time. Refer to the Shipping & Pickup help page for more information.
What to Expect
Once your order ships, or is available for pickup, we'll send you an email. The email message will include your order number and a link to the tracking information. We also send emails on the day of delivery or after your item has been delivered, depending upon your shipping method, country, and carrier. You may receive between 1-3 email messages per shipment on your order.
How to change text message preferences
You can edit your email address at any time by signing into your account and editing the shipment notification preferences for your order. Refer to the Shipping & PickUp help page for more details.
Shipping & Delivery
You can purchase your items online at the official Virtue online store and have them delivered directly to your door. Here you'll find everything you need to know about delivery, pickup, and managing your order.
Shipping is free on all orders. At Virtue, we use the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page you'll see your item description, price and estimated delivery date.
|
Shipping Type (virtue.love) |
Cost (USD) |
Delivery Times* |
|
Domestic Ground Delivery |
Complimentary |
2-7 Business Days **from shipment |
|
Domestic 2-Day Delivery |
$30.00 (flat rate) |
2 Business Days **from shipment |
|
International Ground Delivery |
$30.00 (flat rate) |
7-14 Business Days **from shipment |
Domestic Free Ground shipping
Free domestic US ground shipping is available on most in-stock items. You can see in your bag if your item qualifies. Cut-offs apply. See checkout for estimated delivery dates. Please note that we do not deliver to P.O. box addresses.
Domestic 2-Day Delivery shipping
2-Day Delivery shipping is available on most in-stock items and includes a flat fee of $30.00USD. You can see in your bag if your item qualifies. Cut-offs apply. See checkout for estimated delivery dates. Please note that we do not deliver to P.O. box addresses.
International Ground shipping
International Ground shipping is available on most in-stock items and includes a flat fee of $30.00USD. You can see in your bag if your item qualifies. Cut-offs apply. See checkout for estimated delivery dates. Please note that we do not deliver to P.O. box addresses.
Guaranteed shipping services
Where available, you can also choose a faster delivery method for each item on your order, for an additional fee: Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order. A signature may be required for delivery.
Ships Time
The ‘Ships‘ time is an estimate of when the item will leave our warehouse. For example, if an item displays "Ships: 1 business day" the item will leave our warehouse 1 business day after you place your order. While Virtue works hard to ship every order as quickly as possible, personalized, custom-configured, and more popular items may have longer ship times.
Occasionally, we will confirm ship and delivery times, then learn we are unable to fulfill the order due to low product availability. In these rare cases, we will notify by email of the new ship and delivery times.
Shipping Cost
The cost for shipping is calculated and displayed on the Checkout page before you complete your order. Courier Delivery cost includes tip. You can find delivery costs at checkout, on the Order Confirmation email and online when you view your order on the Order Status website.
What's Next?
Once your order is placed, we send information about your order by email. The email you receive depends on whether you chose to have the items delivered or picked up. If you have multiple items on your order, you may receive additional emails for each item.
Order Acknowledgement
The order acknowledgment email provides a summary of the items in your order. If you choose to have an item delivered, the order acknowledgment will display the delivery address and delivery date. You can click the date to view your order details. For pickup items in your order, the email will display your selected Virtue Store location. If you have designated someone else to pick up the item for you, the email will also display your pickup contact.
Shipment Notification
If you choose to have an item delivered, we'll send a shipment notification email when the item leaves our warehouse. This email includes the carrier name, tracking number, and delivery date. You can click the tracking number to track your package using Virtue's online Order Status or enter the tracking number on the carrier's website. If you purchase a Virtue Gift Card by email, we'll send you an email notification once we send the gift card to the recipient.
Text Notifications
We send updates by text message, so you can stay updated on your delivery or pickup order. Just add your email address at checkout to receive these notifications. The number of emails you'll receive will vary depending on the orders you placed.
What to Expect
Once your order is shipped, we'll send you an email. This will include your order number and a link to the tracking information. We will also send you emails on the day of delivery or after your item has been delivered, depending on your selected delivery method, country and carrier. You may receive 1-3 email messages per item on your order.
Changing Text Message Preferences
You can edit your mobile phone number at any time by signing in to your account and editing the delivery or pickup notification preferences for your order. Your privacy is important us at Virtue. So we've developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Visit virtue.love/privacy. You can also review our Terms of Use at virtue.love/legal/terms/site.html.
Carrier Delivery Options
Virtue chooses which carrier will deliver your shipment, and some of our shipments require a signature. Your Shipment Notification email will tell you whether a signature is required. The carrier may also require a signature at their discretion. The carrier may make subsequent delivery attempts before returning the shipment to Virtue. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.
If you are unavailable to provide a signature, Virtue offers two easy options for you to receive your package.
Option 1: Sign the Delivery Notice to release your shipment to your address, an immediate neighbor, or a building manager. If you were unavailable to receive delivery, the carrier will leave a Delivery Notice on your door after the first attempt. You can sign the Delivery Notice, specify a preferred delivery location (e.g., front door, back door, immediate neighbor, building manager), and leave the notice on your door prior to the next delivery attempt. If you provide an address other than the one specified on the package, someone must sign for the package.
Option 2: Pick up package at carrier's local facility
After the first delivery attempt, you can request to pick up your package at our carrier's local facility. Call the number on the carrier's Delivery Notice and inform them you'd like to pick up your package in person.
To pick up your package from the carrier's local facility, you may need:
The carrier can release the package only to the person included on the shipping address.
In addition to these options, our carriers may offer additional delivery options, which may include electronic signature or estimated delivery time windows, learn more at FedEx Delivery Manager and UPS MyChoice.
Shipping in the U.S.
Items purchased online from Virtue ship within the continental US, Alaska, Hawaii and Puerto Rico. No shipments can be made to P.O. Box addresses, United States territories, or addresses outside of the United States. You may not export any products purchased online from Virtue.
We are happy to ship your order to a friend or family member residing within the 50 United States if your billing address is within one of the following United States territories: American Samoa, Armed Forces Africa, Armed Forces Americas, Armed Forces Canada, Armed Forces Europe, Armed Forces Middle East, Armed Forces Pacific, Guam, Northern Mariana Islands, Palau, and U.S. Virgin Islands.
Simply shop virtue.love with the payment method of your choice, and we'll ship the order to any address within the 50 United States. We regret that we cannot ship orders placed in the U.S. to addresses outside the 50 states. Let us help you find an Virtue reseller to assist you in purchasing Virtue products locally.
Shopping outside the U.S.
We offer our products in multiple countries and regions globally. If you would like to purchase Virtue products from outside the U.S., please see our International country list to find out if we ship to your desired territory:
Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, Anguilla, Argentina, Aruba, Bahamas, Barbados, Belarus, Bermuda, Bolivia, Brazil, British Virgin Islands, Bulgaria, Caribbean Netherlands, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Fiji, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guyana, Honduras, Hungary, Iceland, Jamaica, Jersey, Kenya, Latvia, Liberia, Liechtenstein, Lithuania, Luxembourg, Maldives, Malta, Mexico, Moldova, Monaco, Montenegro, Morocco, Namibia, North Macedonia, Oman, Panama, Peru, Philippines, Qatar, Romania, Russia, Saudi Arabia, Serbia, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Sri Lanka, St. Barthélemy, St. Helena, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Suriname, Taiwan, Tajikistan, Tanzania, Thailand, Tonga, Trinidad & Tobago, Türkiye, United States of America, United Arab Emirates, U.S. Outlying Islands, Ukraine, Uruguay, Vatican City, Venezuela, and Vietnam
Shopping for friends and family who reside outside of the U.S.
Would you like to buy a gift for a friend or family member residing in a different country? Visit the Gifting section of online Help for more information.
Sales to U.S. military personnel stationed abroad
If you would like to ship to an APO/FPO address, please see our APO/FPO page.
Virtue's products may be found at your local PX/BX AAFES store. Please contact AAFES to find out if your base carries Virtue products.
Virtue returns may be processed for product that meet our return policy, please note that returns are valid 30 days from your product delivery arrival. Virtue only accepts returns on unopened, unworn, unwashed and unaltered products due to hygiene policies and US laws. To return or exchange by mail, please follow these instructions:
If you signed up for a Virtue customer account, please visit Virtue Returns Portal, enter your name, email address, phone number, and tracking number. Ensure that all of these fields are associated with your account. Please note that the phone number is required to setup a return label and ensure that the carrier is able to contact you if needed. You online account will showcase all the products ordered and allow you to select specific products for return.
If you did not sign up for a Virtue customer account you can still access your order by visiting visit the Virtue Returns Portal and entering the requested information, so that we can securely access your account and order details and ensure we protect you and our other customers information.
When shipping back returned items please ensure that you securely packing your Virtue merchandise, making sure to include all pages of the packing slip. Please use the original shipping box and materials if possible. Virtue does not accept the return of opened box undergarments due to hygiene policies and US laws. Ensure that you affix the pre-addressed and pre-paid return label to your return package.
RETURNING A GIFT
Gifts can be returned or exchanged by mail when accompanied by the gift receipt or original packing slip. If you’re unable to process an online return or online exchange and require our assistance to complete a return by mail, please email a customer service representative to obtain a prepaid shipping label at hello@virtue.love
FINAL SALE ITEMS
We do not accept returns or exchanges of items that were purchased on sale. Virtue reserves the right to modify its return and exchange policy at any time.
SHIPPING TERMS
You can track your order at any time online via your Virtue customer account. To access any order or return details, you will need to enter your name, email address and order number. You also can track your order by clicking on the tracking link included in your shipping confirmation email, or by emailing a customer service representative at hello@virtue.love
View Your Order
Sign into your Virtue customer account and view your Order Listing Page to view your purchased or saved products.
Edit Your Order
Sign into your Order Listing page and select an item to view your order details. You may be able to edit the item if the status reads Order Placed or Processing. If you placed an order as a guest, you’ll need to add it to your Virtue ID to make changes online.
Edit Shipping Address
If your order is in Processing, you may be able to edit your shipping address in your order details. In the “Delivers to” section below your item, select Edit.
To edit your default shipping address for future orders, select Shipping and Billing in the Settings section on the Your Account page.
Edit Email Address
If you didn’t receive an order acknowledgment, pickup, or shipment notification email, we may have an incorrect email address or the emails might be stuck in your spam or junk mail folder. You can update your email address for an order by selecting Edit in the order details under the Contact Information section.
To edit your default email address for future orders, select Shipping and Billing in the Settings section on the Your Account page. If you need help with viewing or editing your order, please email us at hello@virtue.love.
Canceling Your Order
If your item is in Processing, you can cancel it online if you have a Virtue customer account before it ships. Go to your Order Listings page and select an item to see your order details, then select Cancel Item. Once you’ve submitted your cancellation request, the status message of that item will read Canceled or Pickup Canceled. If you canceled an item that was shipping to a physical address, you will not be billed for your item. If you canceled a pickup item, you may have been billed. We will initiate your refund immediately after you submit your cancellation request.
If you are unable to cancel your item online, you may be able to return it. To see if your item is eligible for a return, refer to the Returns & Refunds help page or speak with an Virtue Specialist by emailing customer service at hello@virtue.love.
LAST UPDATED: December 2024
The following terms and conditions (the “Terms of Use” or “Terms”), including the terms and conditions of any other policies the Terms link or refer to, govern your access to and use of virtue.love (or any related domains thereof), or one of our other websites, applications or other services from which you are accessing these Terms (individually and collectively referred to herein as a “Site” or the “Sites”). The Sites are made available by Newlight Technologies, Inc., and its parent, subsidiary and affiliate entities worldwide (collectively, “Company,” “we” or “us”). The terms “you,” “your,” and “user” refer to anyone who accesses or visits our Sites.
We reserve the right to change these Terms at any time without notice to you, and any such changes will be effective upon publication on the Site.
Please note that all options available on www.virtue.love may not be available on any mobile applications owned by and/or operated by us or where the Sites are accessed using a mobile device.
BY ACCESSING OR USING OUR SITES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THESE TERMS OF USE, AND THAT YOU ACCEPT AND AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS OF USE OR ARE OTHERWISE DISSATISFIED WITH THE SITE, PLEASE DO NOT ACCESS OR USE THE SITE.
PLEASE NOTE: SECTION 22 OF THESE TERMS OF USE CONTAINS AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER PROVISION. IT AFFECTS HOW DISPUTES BETWEEN YOU AND THE COMPANY ARE RESOLVED.
TABLE OF CONTENTS (click on any item below to skip directly to that section):
1.1 Our Proprietary Right
1.2 Limited License
1.3 Trademarks
1.4 Material submission
1.5 Editorial Control and Right to Monitor
2.1 User Accounts
2.2 Rules of Conduct
2.3 Public Forums
2.4 Indemnification
3.1 Orders and Returns
3.2 Promotions
3.3 Pricing and Content Errors
3.4 Sites Links
3.5 Third Party Webpages
3.6. Third-Party Providers & App Stores.
4.1 Disclaimer of Warranties
4.2 Limitation of Liability
4.3 Jurisdictional Issues
5.1 Termination
5.2 Miscellaneous
5.3 Notice of Claimed Copyright Infringement
6.1 Disputes
6.2 Third-Party Provider Terms
6.3 Contact Us
1.1. Our Proprietary Rights. Except for your Submitted Information and Materials (as defined in Section 1.5 below), we and our licensors own, solely and exclusively, all rights, title and interest (including, without limitation, copyrights) in and to the Sites, all the content (including, but not limited to, all illustrations, renderings, drawings, images, photographs, audio, podcasts, video, Webcasts, RSS feeds, graphics, logos, iconography, symbols, widgets, gadgets, concepts, other distributable applications, other visuals, copy and software), code, data, blockchain and other materials thereon (collectively, the “Site Content”), the look and feel, design and organization of the Sites, the compilation and organization of the Site Content, including but not limited to any copyrights, trademark rights, patent rights, database rights, moral rights, and other intellectual property and proprietary rights therein. Your use of the Site does not grant to you ownership or title of, in or to any Site Content or any other part of the Site, nor does it grant you any license to use, feature, or display the same except as expressly permitted and authorized herein.
1.2. Limited License. Subject to these Terms, we grant to you a non-exclusive, non-transferable, limited license to access, view, use and display the Sites and Site Content on your computer or other device, provided that you comply fully with these Terms. The Sites and Site Content are for your personal, educational and non-commercial use only. No part of the Sites or Site Content (or any of our products advertised or sold on the Sites) may be copied, reproduced, republished, exploited, posted, uploaded, downloaded, transmitted, modified, altered, derived, distributed or used in any manner whatsoever, without our prior written consent or that of the applicable rights owner, except for limited personal, non-commercial or educational purposes as permitted under the law.
1.3. Trademarks. The trademarks, logos, service marks and trade names displayed on the Sites or as part of the Site Content (including, without limitation, Virtue, Virtue Love LLC, etc.) are registered and unregistered trademarks of the COMPANY and other persons (collectively, the “Trademarks”), and may not be used unless expressly authorized by the applicable Trademark owner. Nothing contained on the Sites should be construed as granting, expressly, by implication, estoppel, or otherwise any license or right to use any Trademark displayed on the Sites or as part of the Site Content, without our written permission.
1.4. Material Submission. Unless specifically requested of us, we neither solicit nor wish to receive any confidential, secret or proprietary information or other material from you. Any information, concepts, ideas, documents, pictures, images, drawings, renderings, photographs, designs, creative works, requests, proposals, letters, demos, know-how, suggestions, methods, systems, plans, techniques, comments, criticisms, feedback, reports, reviews, ratings, or other materials submitted or transmitted through the Site in any manner, including, but not limited to, through the “Contact Us” section (collectively, “Submitted Materials”) will be deemed not to be confidential, secret or proprietary and may be used by us in any manner consistent with these Terms.
By submitting, uploading, posting or sending Submitted Materials to, on or through the Sites, you: (i) represent and warrant that either (A) your Submitted Materials are original to you and that no other party has any rights thereto, or (B) that you have the necessary rights, licenses, consent, and permissions to use such Submitted Materials and submit them to the Sites for our use, in accordance with these Terms and with any purposes that may be described on the Sites, and that any “moral rights” in the Submitted Materials have been waived; and (ii) you grant to us (and our affiliates) an unrestricted, royalty-free, worldwide, perpetual, irrevocable, non-exclusive and fully transferable, assignable and sub-licensable right and available for license to use, reproduce, copy, modify, alter, store, adapt, translate, create derivative works from, distribute, perform, display, make, publish, export, exploit, sell, or incorporate such Submitted Materials (in whole or in part) in other works (including, without limitation, the Sites), products or services, in any form, technology or media, now known or later developed, and for any purpose. We are not responsible for maintaining or storing Submitted Materials and may delete or destroy, any Submitted Material that you provide. You represent and warrant that your Submitted Materials comply with these Terms, and you agree to keep all necessary supporting documentation, and to make such records available to us upon our request.
1.5. Editorial Control and Right to Monitor. We may (but have no obligation to) monitor, review, or store anything submitted on the Sites. We neither endorse sponsor, control, nor bear responsibility for any such materials. However, we may disclose or share any information or materials (including your Submitted Materials) as necessary to satisfy any regulation, law or government request, or we may edit, refuse to post or remove any such content, in whole or in part, which violate these Terms, our policies or applicable law, or which in our sole discretion are objectionable. Using the Sites may expose you to content of others that may be offensive, indecent, or objectionable to you, and we are not liable for such content.
2.1. User Accounts. Using certain features on the Sites may require creating an account (“Account”) and submitting personal information (including creating a username, password, email address, and other details that could be used to access the account). The Site’s information collection and use policies are set forth in the Site’s Privacy Policy , which is incorporated herein by this reference. You agree to submit only true, accurate, current and complete information, and you accept all responsibility for any and all information, all activities, and all interaction that occur under your Account. We are not under any obligation to verify the actual identity or authority of any person using or accessing your Account. We reserve the right, in our sole discretion and without notice to you, to suspend or terminate your Account or to restrict your access to all or part of the Sites for any reason.
2.2. Rules of Conduct. While accessing or using the Sites, the Site Content and the various other features available on the Sites (such as the Forums, as defined below), you warrant and agree that you shall not:
2.3. Public Forums. The Sites may include features allowing users to communicate with each other or the general public (such as messaging services, chat services, blockchain, bulletin boards, message boards, ratings and reviews, blogs, social media outlets, and other similar forums, areas, and services) (collectively, the “Forums”). These Terms apply to your use of the Forums as part of the Sites. Given the open nature of the worldwide Internet, you should be careful and selective about the information you disclose and share in the Forums and on the Sites and, in particular, you should not disclose any sensitive, personal, proprietary or confidential information.
2.4. Indemnification. You agree to defend, indemnify and hold us and our officers, directors, employees and agents harmless from any and all damages, claims, liabilities, costs and expenses, including, but not limited to, reasonable attorneys' fees, arising from (i) your use of the Sites or the Site Content in violation of any law, rule, regulation or these Terms, or (ii) any part of your Submitted Materials. The Company may, but is not obligated to, assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to fully to cooperate with any such defense.
3.1. Orders and Returns. You may order products from the Sites only if you have reached the age of majority in your jurisdiction. You agree to pay in full the prices for your purchases, plus any applicable taxes. Certain products and services that you may be able to purchase or download through the Sites may be subject to additional terms and conditions presented to you during such purchase, lease, and or download. By ordering products from the Sites, you agree that you are bound by and have rights under these Terms as well as our Privacy Policy, our Shipping Policy, our Payment Policy our Return and Exchange Policy and our Warranty Policy, which are incorporated by reference into these Terms.
We reserve the right to refuse any order you place through the Sites. We may, in our sole discretion, limit or cancel quantities of products purchased per person, per household or per order. These restrictions may include orders placed by or under the same Account, the same credit card, the same email address, or orders that use the same promotion code, billing or shipping address. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email and phone number provided at the time the order was made. Additionally, we may limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, distributors or any other unauthorized party. You are not permitted to resell any products or services purchased through any of the Sites for commercial purposes.
By purchasing from the Sites, you agree that we may share information about you and your transaction with other entities for various purposes, including (without limitation) to process your transaction, to operate our fraud prevention program, to collect on any unpaid debt and to obtain credit card authorization. Our information collection and use policies are set forth in the Site’s Privacy Policy, which is incorporated herein by reference.
Product availability on the Sites is not guaranteed as products may be low in stock or out of stock when an order is completed. Products displayed on the Sites may not be available in certain stores, or vice versa. Prices for a product (including sales) may vary between the Sites and stores or between geographies. Prices displayed on virtue.love are quoted in USD and are valid and effective only in the U.S.
3.2. Promotions. The Sites may contain sweepstakes, contests or other promotions requiring you to send materials or information to us (and sometimes others). Such sweepstakes, contests or promotions may be governed by a separate set of rules, policies and terms. It is your responsibility to read such rules, policies and terms to determine whether you can participate, register and comply therewith. By participating in a sweepstakes or contest through the Sites, you signify your agreement and acceptance of these Terms and any applicable sweepstakes or contest rules which we may provide.
3.3. Pricing and Other Errors. We have made every effort to display as accurately as possible the colors and features of our products on the Sites. However, the particular technical specifications, displays and settings of your electronic device could affect the accuracy of the portrayal of our devices. We are not responsible if information made available on the Sites is inaccurate, incomplete or not current.
From time to time, information on the Sites might contain typographical or visual errors, inaccuracies, or omissions that may relate to product descriptions, pricing or availability. It is your responsibility to monitor changes to the Sites. Any reliance on the information on the Sites is at your own risk. We may, but have no obligation to, correct any errors, inaccuracies or omissions, and to update or modify the Site Content without prior notice.
Prices and availability of products and services are subject to change without notice. We reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged and we cancel your order, we will issue the credit to your credit card. Individual bank policies dictate when this amount is credited to your account.
3.4. Site Links. You agree that: (a) if you include a link from any other website to the Site, such link shall open in a new browser window and shall link to the home page of the Site; (b) you are not permitted to link directly to any image hosted on the Sites, such as using an “in-line” or “deep linking” method, including to cause the image to be displayed on another website; and (c) you may not link from any other website to a Site in any manner such that it or any of its pages is “framed,” surrounded or obfuscated by any third-party content, materials or branding. We may, in our sole discretion, insist that any link to a Site be discontinued, and we may revoke your right to link to the Sites. The framing, scraping, mirroring or data-mining of the Sites or any of the Site Content in any form is strictly prohibited.
3.5. Third-Party Webpages. You may be able to link (through various methods including hyperlinks, clickable images, graphics or words, banners and widgets) from the Sites to third-party websites, applications and services, and third-party websites may link to the Sites (“Linked Sites”). You acknowledge and agree that we have no responsibility for any information, content, product, services, advertising or other materials on any Linked Sites, and that links to Linked Sites do not necessarily constitute an endorsement, approval or sponsorship thereof by us. We disclaim all responsibility for any viruses or malicious code that may appear on any Linked Sites, for the accuracy of any of the information they provide and for any goods or services provided by or purchased from such Linked Sites. If you rely on any Linked Site, you do so at your own risk and assume all resulting responsibilities and consequences.
3.6. Third-Party Providers & App Stores. Certain third-party providers, whose devices and/or operating systems our mobile applications have been designed to be compatible, oblige us to include certain additional provisions in these Terms. These are set out at the end of these Terms in Section 6.2.
Third party application stores are operated by the relevant third-party providers and their affiliates. You must comply with all applicable terms of service, rules and policies applying to any third-party application store from which you download any mobile applications. We are not responsible for these stores for anything provided by them and do not guarantee that they will be continuously available.
4.1. DISCLAIMER OF WARRANTIES. THE SITES, INCLUDING, WITHOUT LIMITATION, ALL FORUMS, SITE CONTENT, MATERIALS, FUNCTIONS, AND DOWNLOADS, ARE PROVIDED "AS IS," "AS AVAILABLE,” WITHOUT WARRANTY, REPRESENTATION OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY FOR INFORMATION, DATA, DATA PROCESSING SERVICES, UPTIME OR UNINTERRUPTED ACCESS, ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, USEFULNESS, CORRECTNESS, PRECISION, THOROUGHNESS, COMPLETENESS OR CONTENT OF INFORMATION, AND ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND THE COMPANY HEREBY DISCLAIMS ANY AND ALL SUCH WARRANTIES, EXPRESS AND IMPLIED. THE COMPANY DOES NOT WARRANT THAT THE SITES, THE FORUMS, THE SITE CONTENT, OR THE FUNCTIONS THEREOF WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED IN A TIMELY MANNER OR AT ALL. THE COMPANY MAKES NO WARRANTY THAT THE SITES, IN WHOLE OR IN PART, WILL MEET USERS’ REQUIREMENTS. NO ADVICE, RESULTS OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE COMPANY, OR THROUGH THE SITES, SHALL CREATE ANY WARRANTY NOT OTHERWISE EXPRESSLY MADE HEREIN (OR IN ANY POLICY OR DOCUMENT INCORPORATED HEREIN). THE COMPANY ASSUMES NO RESPONSIBILITY, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT, YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING IN THE SITES, OR YOUR DOWNLOADING OR UPLOADING OF ANY MATERIALS, DATA, TEXT, IMAGES, VIDEO, OR AUDIO FROM OR TO THE SITES. IF YOU ARE DISSATISFIED WITH THE SITES, YOUR SOLE REMEDY IS TO DISCONTINUE USING THE SITES. THE COMPANY DOES NOT NECESSARILY ENDORSE, SUPPORT, SANCTION, ENCOURAGE OR AGREE WITH ANY SITE CONTENT OR ANY SUBMITTED MATERIALS, OR ANY OPINION, RECOMMENDATION, CONTENT, LINK, DATA OR ADVICE EXPRESSED OR IMPLIED THEREIN, AND THE COMPANY EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY IN CONNECTION WITH SUBMITTED MATERIALS AND ANY OTHER CONTENT, MATERIALS OR INFORMATION AVAILABLE ON OR THROUGH THE SITES CREATED OR PROVIDED BY USERS OR OTHER THIRD PARTIES. USE OF THE SITES, CREATION OF AN ACCOUNT, OR THE SUBMISSION OF ANY SUBMITTED MATERIALS DOES NOT GUARANTEE ACCEPTANCE OR USE THEREOF. SOME JURISDICTIONS MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR LIABILITIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO CERTAIN USERS.
4.2. LIMITATION OF LIABILITY. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT, INCLUDING BUT NOT LIMITED TO NEGLIGENCE, SHALL THE COMPANY, OR ANY OF ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR CONTENT OR SERVICE PROVIDERS (COLLECTIVELY, THE “PROTECTED ENTITIES”) BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING FROM, OR DIRECTLY OR INDIRECTLY RELATED TO, THE USE OF, OR THE INABILITY TO USE, THE SITES OR THE CONTENT, MATERIALS AND FUNCTIONS OF OR RELATED THERETO, YOUR PROVISION OF INFORMATION OR CONTENT VIA THE SITES, LOST BUSINESS OR LOST SALES, PROFITS, OR GOODWILL, EVEN IF SUCH PROTECTED ENTITY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE PROTECTED ENTITIES BE RESPONSIBLE OR LIABLE FOR OR IN CONNECTION WITH ANY DISPUTE BETWEEN OR AMONGST USERS OF THE SITES, OR IN CONNECTION WITH ANY CONTENT POSTED, TRANSMITTED, EXCHANGED OR RECEIVED BY OR ON BEHALF OF ANY USER OR OTHER PERSON ON OR THROUGH THE SITES. IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF THE PROTECTED ENTITIES TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) ARISING FROM THESE TERMS OF USE OR YOUR USE OF THE SITES EXCEED, IN THE AGGREGATE, THE GREATER OF (A) THE AMOUNT(S), IF ANY, PAID BY YOU TO THE COMPANY FOR YOUR USE OF ANY SITE, OR (B) ONE HUNDRED DOLLARS ($100). ALL USERS OF THE SITES UNDERSTAND AND AGREE THAT (I) THE MUTUAL AGREEMENTS MADE IN THIS SECTION REFLECT A REASONABLE ALLOCATION OF RISK, AND (II) THE PARTIES HERETO WOULD NOT HAVE ENTERED INTO THESE TERMS OF USE WITHOUT THESE LIMITATIONS ON LIABILITY.
4.3. Jurisdictional Issues. The Sites are intended for users located in the United States of America. We generally control and operate the Sites from our offices in the United States. We do not represent that materials on the Sites are appropriate or available for use in other locations. Persons who access or use the Sites from other locations are responsible for compliance with any applicable local laws. Software from the Sites is further subject to United States export controls. No software from the Sites may be downloaded or otherwise exported or re-exported (i) into (or to a national or resident of) Cuba, Iran, North Korea, Sudan, Syria or any other country to which the United States has embargoed goods; or (ii) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals, or the U.S. Commerce Department's Table of Deny Orders; or (iii) in any other manner that violates U.S. law. By downloading or using any such software, you represent and warrant that you are not located in, under the control of, or a national or resident of, any such country or on any such list.
5.1. Termination. We may terminate, change, suspend, restrict or discontinue any aspect of the Sites at any time if we believe you are in breach of these Terms or applicable law, or for any other reason in our discretion, without notice or liability. These Terms will terminate commensurate with the discontinuance or termination of your Site use privileges. However, the Terms will nevertheless continue to apply and be binding upon you and any persons you represent, jointly and separately, regarding your prior access to and use of the Sites and Site Content, and anything connected with, relating to or arising therefrom.
5.2. Miscellaneous. These Terms, as may be amended from time to time, including the terms and conditions of any other policies the Terms link or refer to, constitute the entire agreement between you and the Company with respect to the access to and use of the Sites and the content. These Terms and the relationship between you and us shall be governed by the laws of the United States and the State of California, without regard to its conflict of law provisions. Any cause of action arising under the Terms shall be commenced and be heard in the appropriate court in the State of California, County of Orange. Subject to Section 6.1 below, you agree to submit to the personal and exclusive jurisdiction of the courts located within Orange County in the State of California. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms shall remain in full force and effect. All provisions of these Terms that consist of or relate to notices, ownership of intellectual or other property, representations, warranties, limitations of liability, disclaimers, indemnification, governing law, venue or jurisdiction, or any prohibitions or restrictions respecting any access to, use of, or other activities concerning the Sites or any Site Content, shall survive the revocation, expiration or termination, in whole or in part, of these Terms. We reserve all rights not expressly granted in these Terms. The parties have expressly requested and required that these Terms and all other related documents be drawn up in the English language.
5.3. Notices of Claimed Copyright Infringement. We respect the intellectual property rights of others and require that users of the Sites do the same. We also maintain a policy that provides for the termination in appropriate circumstances of the Sites’ use privileges of users who are repeat infringers of intellectual property rights. If you believe that your work has been copied in a way that constitutes copyright infringement, please forward the following information to our Copyright Agent, designated as such pursuant to the Digital Millennium Copyright Act, 17 U.S.C. § 512(c)(2) (the “DMCA”), named below:
Copyright Agent: Virtue, Legal Department
Address: 66 W Flagler Street Suite 900, PMB 11687, Miami, FL 33130, USA
Phone: +1.310.350.7181
Email: info@virtue.love
6.1. Disputes. You agree that any dispute or claim arising out of your use of the Sites or any products sold on the Sites, including any dispute or claim as to the application, enforceability, scope, or interpretation of this agreement to arbitrate, shall be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to these Terms of Use.
There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief, or statutory damages), and must follow these Terms of Use.
Arbitration shall be administered by the Judicial Arbitration and Mediation Services, Inc. (“JAMS”), pursuant to the JAMS Streamlined Arbitration Rules & Procedures effective July 1, 2014, and conducted by a single, neutral arbitrator. Arbitration shall take place by phone, unless an in-person hearing is requested by either party. In that case, the hearing shall take place in the county where you reside. To the extent this agreement to arbitrate conflicts with the JAMS Policy on Consumer Arbitrations Pursuant to Pre-Dispute Clauses Minimum Standards of Procedural Fairness (the “Minimum Standards”), the Minimum Standards in that regard will apply. Disputes may also be referred to another arbitration organization if you and the Company agree in writing, or to an arbitrator appointed pursuant to Section 5 of the Federal Arbitration Act. To start an arbitration proceeding, you must execute and serve a Demand for Arbitration on the Company by mailing it to insert address pursuant to the JAMS instructions. The Company will bear the reasonable cost of your initial filing fee.
We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, we each expressly waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
6.2. Third-Party Provider Terms. If the mobile application that you download, access and/or use runs on Virtue's iOS operating system or our partners’s Android operating system:
-Virtue have no obligation at all to provide any support or maintenance services in relation to Platform. If you have any maintenance or support questions in relation to the mobile application, please contact us, not Virtue or our partners, using the contact details set out in Section 6.3 of these Terms;
-except as otherwise expressly set out in these Terms, any claims relating to the possession or use of the mobile application are between you and us (and not between you, or anyone else, and Virtue or our partners);
-in the event of any claim by a third party that your possession or use (in accordance with these Terms) of the mobile application infringes any intellectual property rights, Virtue or our partners will not be responsible or liable to you in relation to that claim; and
-although these terms are entered into between you and us (and not Virtue or our partners), Virtue and, or our partners, as a third party beneficiary under these terms, will have the right to enforce these terms against you;
6.3. Contact Us. Please direct questions or comments about the Sites, these Terms, or any products you purchased through the Sites to:
Virtue Love LLC
66 W Flagler Street Suite 900, PMB 11687, Miami, FL 33130, USA
hello@Virtue.love
Phone +1 (786) 309-3533
Last updated: November 4, 2025
This document replaces and organizes the content published on Virtue's Terms of Service page. For the original source, see Virtue’s website.
Your Virtue account (your "Virtue ID") is tied to an email address and password. When you sign in you can save items, track orders, manage returns and payment methods, and access other account features.
Virtue products are designed with sustainable materials and a unisex fit. Product care instructions vary by item; follow the label or product page guidance. For rare-gem or precious-metal pieces, use professional jewelry cleaners or request Virtue’s maintenance service at hello@virtue.love.
We accept major credit and debit cards, selected digital wallets, and other payment options shown at checkout. Prices displayed on the site are in the currency shown and may change without notice.
We may authorize your payment method when you place your order. Your card will be charged when items ship. Authorization holds may appear as "pending" on your statement and can take up to your bank's stated timeframe to clear.
Order confirmations, shipping updates, and tracking are sent by email. If you create a Virtue account you can view order status in your order listing page.
Shipping options, carriers, delivery estimates, and signature requirements are shown at checkout. If a shipment requires a signature and you cannot be present, use the carrier's pre-sign or authorization options if available.
Return eligibility, windows, and fees are described on our Returns page and in the product details. To return or exchange eligible items, follow the instructions in your order details or contact customer service at hello@virtue.love.
Effective: November 4, 2025
Virtue Rewards ("Rewards") is a loyalty program that allows eligible customers to earn Points for purchases and specified engagement activities, redeem Points for store credit, and access tier-based benefits and exclusive offers. Participation is subject to these Terms and to any additional program rules posted by Virtue.
Participation is open to individuals who create a Virtue account and are at least 18 years old (or the age of majority in their jurisdiction). Employees, affiliates, and family members of Virtue may be subject to restrictions described in the program rules.
Rewards employs one or more tiers. Each tier has a Points earn multiplier, access to exclusive offers, early access to product drops, or other benefits as listed on the Rewards page. Tier status is determined by Points accrued or spending thresholds within a specified period.
Points are redeemable for store credit or discounts as described on the Rewards redemption page. Points have no cash value unless required by law. Partial redemptions may be allowed; any remaining balance stays in the member’s Rewards account until used or expired.
Points are non-transferable except where expressly permitted by Virtue or required by law. Rewards may not be combined with other offers unless expressly allowed. Rewards items and Gifts earned through the program are subject to availability.
Important: Virtue reserves the right, in its sole discretion, to modify, suspend, or terminate the Rewards program or any member’s participation at any time — including changing earn rates, redemption rules, tiers, benefits, and Points expiration — with or without notice. Virtue will attempt to provide notice where practicable, but members are responsible for reviewing these Terms and program rules. Any decision by Virtue regarding program interpretation, eligibility, Points balances, or redemptions is final.
Members are responsible for any taxes associated with Points or redeemed rewards, unless otherwise stated by law.
These Rewards Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. By participating, you agree that disputes subject to litigation will be resolved in the federal or state courts located in Florida, unless otherwise required by law or subject to binding arbitration as set out in the general Legal section below.
Questions about Virtue Rewards or account Points should be sent to hello@virtue.love.
All content on virtue.love — including text, images, logos, and product designs — is owned or licensed by Virtue and protected by copyright, trademark, and other laws. You may view and print content for personal, non-commercial use only.
Virtue may suspend or terminate your access to the site or your account for violations of these Terms, suspected fraud, or if required by law. On termination you may forfeit accumulated Points, and Virtue may remove or cancel pending orders as permitted by law.
To the fullest extent permitted by law, Virtue and its affiliates will not be liable for indirect, incidental, special, consequential or exemplary damages arising from your use of the site or participation in Rewards.
Except where prohibited by law, disputes arising from or related to these Terms may be resolved through binding arbitration or in the courts of Florida, as set out in Virtue’s dispute resolution policy. Check the site’s Legal page for current dispute resolution rules and any arbitration opt-out instructions.
Virtue’s Privacy Policy explains how we collect, use, and share personal information. By using the site you agree to the collection and use described in the Privacy Policy.
For questions about orders, accounts, or these Terms contact hello@virtue.love. Notices to Virtue should be sent to the same address unless otherwise specified on the site.
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